Frequently Asked Questions

We offer premium raw human hair bundles, wigs, closures and frontals. Please check each product listing for the available texture, length and other specifications.

Hair origin varies by product. Refer to the individual listing, or contact us to confirm the origin of the item you are considering.

As a general guide, many styles use two to three bundles with a closure or frontal. Longer lengths or a fuller look may need more. Your stylist can recommend the right quantity for your chosen style and installation.

Natural human hair can have slight variations in shade and texture. Product photos are a guide, but your order should still match its description. Contact us if you believe the item you receive is incorrect or misdescribed.

Our standard range includes lengths up to 24 inches. Availability varies by product, so check the listing or contact us about your preferred length.

Longer lengths may be arranged by special order. Contact us with the product and length you need. Availability, pricing, deposit requirements, estimated timing and cancellation or refund terms will be confirmed before you place the order.

Yes. Email us with your preferred length, texture and desired fullness. We can help you explore the available options; your stylist can advise on suitability and installation.

For wholesale inquiries, contact Luxuryhair@amaniaure.com and mention Velour Lux, our wholesale brand. Include the products, lengths and quantities you are interested in so we can discuss the available options.

Yes. First check your order and contact us if you have any concerns. Once you are happy with your purchase, wash the hair before wearing or installing it. Washing affects eligibility for a voluntary length exchange, but does not automatically remove rights relating to a defect or incorrect item.

Use a sulfate-free shampoo and conditioner. Detangle gently, starting at the ends and working upward. Avoid rough rubbing or pulling, and allow the hair to air-dry whenever possible.

Use heat protection and keep heat exposure to a minimum. Excessive heat can affect the hair, so ask your stylist about a suitable temperature for your product and style.

Speak with a professional colorist before coloring or bleaching. We recommend a strand test first, as results depend on the hair and the treatment used. We do not guarantee that every product will lift to a particular shade.

Gently detangle the hair and keep it protected while you sleep, such as with a satin or silk bonnet or scarf. Follow your stylist’s advice for your installation or wig.

Wear varies with installation, styling, coloring and care. We do not promise a fixed lifespan. Gentle handling and consistent care will help you keep the hair in good condition. See our Hair Care Guide for more tips.

Please contact us with your delivery location to confirm availability and delivery charges before ordering.

Timing depends on the product, availability, destination and delivery arrangements. Ask us for current processing and delivery estimates before ordering, especially for special orders or a date-sensitive purchase.

Email Luxuryhair@amaniaure.com with your order number, delivery details and a description of the issue. Include any tracking information you have so we can review the order and advise on the next steps.

We do not offer change-of-mind refunds. Eligible items may qualify for a different-length exchange. This does not affect remedies you may be entitled to for defective, incorrect or misdescribed goods. See our Refund and Exchange Policy for details.

Retail and wholesale customers may request a different-length exchange within five calendar days of delivery or collection. Email us within that period with your order details and preferred length. This is the deadline to request the exchange, not for the returned item to reach us. Exchanges are subject to inspection and availability.

It must be unopened, unused, unworn, unwashed and unaltered, with the original labels and ties intact. Proof of purchase is required. These conditions apply to voluntary length exchanges, not as an automatic bar to a claim about a defective, incorrect or misdescribed item.

The customer is responsible for shipping and handling costs for a voluntary exchange. Any price difference and applicable charges will be explained before the exchange is processed. Contact us for instructions before sending an item back.

Contact us with your order details and, where available, photos or video showing the concern. We assess these issues case by case and explain the appropriate next steps. We will provide any remedy required by applicable law. The five-day voluntary exchange deadline and unopened-item condition do not automatically restrict your mandatory rights. See also our Terms of Service.

Email Luxuryhair@amaniaure.com for product questions, order support, delivery inquiries or exchange requests. You can also use our contact page.

Include your name, order number if you have one, and a brief description of what you need. For a product concern, attach clear photos or video. Please do not send card details or other sensitive payment information by email.